Security Administration Senior Help Desk Associate with Italian, Senior Associate

State Street is a global financial services company that helps institutional investors manage risk and drive performance. The role is based in the Gdańsk office of 2027 SSB INTL GMBH-POLAND BRANCH and supports global employees and clients.

• Bachelor's degree or equivalent experience.
• Previous Help Desk, Service Desk, Technical Support, or Customer Support experience preferred.
• Proficiency in English and Italian.
• Knowledge of Polish, German, and/or French is an advantage.
• Experience with ticketing systems, support tools, and knowledge management platforms is a plus.
• Strong organizational skills and ability to manage multiple priorities.

• Provide internal Help Desk support via phone and chat to global employees and clients.
• Handle inquiries related to application access, user ID management, password resets, and account administration.
• Troubleshoot and resolve system access and user account issues using Help Desk SOPs and internal knowledge base.
• Manage confidential and sensitive information with integrity and discretion.
• Adapt to changes in tools, processes, and operational procedures.
• Contribute to process improvements and knowledge management initiatives.

This role requires availability for late shifts starting between 11:00 a.m. and 1:00 p.m., hybrid work with 3 days per week in the Gdańsk office, and support availability on Saturdays (4 times per year) and public holidays as part of a rotational schedule. Equal Opportunity Employer statement is included.