ServiceNow Integration Engineer, Assistant Vice President

Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges, and drive performance and profitability. The company fosters an environment valuing and empowering every employee with inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks.

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 4+ years of experience in professional software development.
• Experience in ServiceNow platform development.

Technical Skills:

• Deep knowledge of ServiceNow modules, including ITSM, ITAM, ITBM, and Service Catalog.
• Proficiency in scripting (e.g., JavaScript, Glide API) and building custom workflows and integrations.
• Experience with incident, problem, and change management processes within an ITIL framework.
• Strong requirements gathering and refining experience.

Certifications (Required):

• ServiceNow Certified Application Developer (CAD).
• ServiceNow CIS - Discovery.

Certifications (Preferred):

• ServiceNow Implementation Specialist Certifications (e.g., ITSM, HAM, VR).
• ITIL v3 or ITIL v4 Foundation Certification.

Soft Skills:

• Strong problem-solving and analytical abilities, especially under pressure.
• Effective communication skills both written and oral.
• Ability to manage competing priorities and deliver results in a fast-paced environment.
• Team player with positive attitude, enthusiasm, initiative, and self-motivation.
• Ability to multi-task, meet aggressive timelines, and strong work ethics.

ServiceNow Platform Development:

• Deliver business application needs while preserving baseline functionality with customization and extension of the platform modules.
• Design and develop new ServiceNow applications and services.
• Refactor code for performance, manageability, and efficiency.
• Drive the adoption and utilization of ServiceNow services across the organization, identifying opportunities for innovation and efficiency.

Service Delivery and Issue Resolution:

• Assist ServiceNow System Administrators with incident resolution as needed.
• Provide mentoring and guidance for ServiceNow System Administrators.
• Take ownership of complex business requirements and work them to completion.

Continuous Improvement and Innovation:

• Identify and implement opportunities for automation and process optimization within ServiceNow workflows.
• Stay current on ServiceNow product developments, industry trends, and best practices to recommend improvements.

The role requires a minimum of three days per week working from the office. This job posting includes an equal opportunity employment statement.