Client 360 Application Support Engineer (L3), Officer

State Street is a global organization serving institutional investors by managing risk, driving performance, and profitability. The company emphasizes inclusive development opportunities, flexible work-life support, and is an Equal Opportunity Employer.

• B.S. degree in Computer Science, Engineering, Mathematics, Physics or related; MS preferred.
• 4-8+ years experience in application or production support with L3 ownership.
• Experience with cloud-based applications, preferably AWS.
• Working knowledge of SQL for troubleshooting and data validation.
• Experience monitoring and troubleshooting batch jobs or data pipelines.
• Familiarity with logging, monitoring, and alerting tools.
• Exposure to Databricks, Apache Spark, or data engineering workflows.
• Familiarity with CI/CD pipelines and deployment processes.
• Scripting experience with Python and Shell for automation and diagnostics.
• Experience in Agile or DevOps environments.
• Knowledge of ITIL concepts including Incident, Problem, and Change Management.
• Good written and verbal communication skills in English.
• Ability to collaborate across functions and geographies.

Application & Production Support:

• Provide L3 support for AWS and Databricks production applications.
• Monitor application health, batch jobs, and data pipelines.
• Manage incident resolution for high-severity production incidents (P1/P2).
• Perform incident triage, root cause analysis, and issue resolution within SLAs.
• Escalate complex issues to engineering with diagnostics and impact analysis.
• Partner with engineering for long-term fixes.
• Participate in on-call rotation and support coverage.

Databricks & Data Pipeline Support:

• Monitor and support Databricks jobs, notebooks, workflows.
• Validate batch and scheduled jobs completion.
• Perform data validation and reconciliation using SQL and automated scripts.
• Identify data quality issues and coordinate fixes.
• Support reruns and recovery for failed pipelines.

AWS & Environment Support:

• Support applications on AWS services like S3, IAM, EC2, Glue, CloudWatch.
• Review logs, metrics, dashboards to detect issues.
• Assist environment validation after deployments or infrastructure changes.
• Follow security, access control, and change management.

Incident, Problem & Change Management:

• Log and track incidents, problems, service requests using ServiceNow and Jira.
• Maintain documentation for known issues, workarounds, runbooks.
• Participate in post-incident reviews and implement preventive measures.
• Support release activities including smoke testing and production readiness.

Continuous Improvement:

• Create and maintain L3 runbooks, playbooks, troubleshooting guides.
• Identify recurring issues and propose automation/process improvements.
• Improve monitoring, alerting, operational dashboards.
• Contribute to knowledge bases and support documentation.

The candidate must be willing to enter into a contract for employment. The company is an Equal Opportunity Employer considering all qualified applicants without discrimination.