Platform Success Specialist

Delve Deeper is a performance media agency focused on the charity and nonprofit sector, partnering with organizations that invest $5M–$20M annually in media. They specialize in advanced analytics, intent-based audience segmentation, full-service media management, and personalized creative to deliver a fully integrated, data-driven approach to growth. Delve Deeper serves as a strategic partner helping organizations solve complex media challenges and has been named Built In Colorado’s “Best Places to Work” for five consecutive years.

• Strong English communication skills (B2 or higher)
• Good technical and strategic understanding of Google Analytics and Google Tag Manager
• 3+ years of experience with Google Analytics and Google Tag Manager
• Basic knowledge of web development and data querying technologies: HTML/CSS, JavaScript, SQL
• Ability to lead complex, cross-functional problem-solving initiatives
• Strong client-facing and internal verbal and written communication skills
• Exceptional problem-solving skills and attention to detail with the ability to manage multiple projects and priorities in a fast-paced environment

Nice to have:

• Knowledge of GMP platforms (Display & Video 360, Campaign Manager 360, Search Ads 360)
• Knowledge of alternative web analytics and tag management solutions
• Familiarity with other app measurement and analytics solutions
• Experience working with project management tools such as ClickUp and Wrike
• Background in digital agency technical support

• Troubleshoot complex issues with Google Analytics 4 and Google Tag Manager
• Ensure fulfillment of support obligations and SLA to licensed clients
• Plan, prepare, and deliver training sessions to clients and internal teams
• Conduct ad hoc online meetings with licensed clients
• Identify opportunities for account teams
• Manage annual renewals for the GA4 account portfolio, including contract edits and pricing updates
• Create technical content tailored to clients and internal teams
• Oversee and handle support tickets from clients and internal teams
• Collaborate with internal teams to deliver outstanding customer service
• Mentor interns and junior peers
• Document and ensure compliance with internal and cross-departmental processes