[MSO] ServiceNow Administrator

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project.

• Valid ServiceNow Certified System Administrator (CSA)
• Valid ServiceNow Certified Data Foundations
• Minimum 2 years hands-on ServiceNow administration experience with users, roles, groups, ACLs, update sets, scheduled jobs, notifications, catalogue items, and form configurations
• Practical experience with incident, request, and change handling in a live production environment with SLAs
• Ability to diagnose configuration and integration errors independently using system and transaction logs, REST payloads
• Fluent English, spoken and written, comfortable with daily direct client contact
• Ownership and independence to manage queue in a remote small team environment
• Working knowledge of ITIL practices

Nice to have:

• Experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management)
• CMDB and CSDM experience, including class models and CI relationships
• Exposure to multi-tenant or managed service provider setups
• Scripting basics in JavaScript, GlideRecord, Flow Designer for small fixes
• Dutch language or prior experience working with Dutch clients

• Handle daily incidents, service requests, and user questions on the ServiceNow platform according to SLAs and priority rules
• Administer users, roles, groups and access rights, including ACL configuration and periodic access reviews
• Configure the platform in day-to-day operations: catalogue items, forms, notifications, assignment rules, and scheduled jobs
• Monitor scheduled jobs, integrations, and error logs to maintain platform health proactively
• Troubleshoot configuration and integration issues at second line, escalate design changes as needed
• Promote changes between environments using update sets following release and change management processes
• Document administration procedures and build standard operating procedures for recurring requests
• Collaborate closely with developers and architects to incorporate platform operations perspectives into designs and changes