Digital Transformation Operator

Link Group is looking for a Digital Transformation Operator to build an automated, scalable Digital Commerce ecosystem integrating e-commerce platforms, CRM, ERP, marketing automation, and AI.

• Proven track record in managing online storefronts, CRO, and digital sales growth.
• Deep knowledge of the Lead-to-Order lifecycle including quotes, order flows, and status tracking.
• Experience managing external IT vendors, software integrators, and digital marketing agencies (SEO, Performance).
• Expertise in optimizing unified online/offline customer experiences (Omnichannel).
• Strong background in E-commerce and Digital Business Transformation.
• Extensive experience with CRM and ERP environments and system integration projects.
• Mastery of process, marketing, and customer service automation.
• Ability to orchestrate cross-functional vendors, agencies, and tech teams.
• Strong data fluency and practical interest in AI implementation.
• Ability to translate business strategy into technical execution.

Nice to have:

• Hands-on familiarity with PrestaShop, Zoho, Magento, and Shoper.
• Experience in B2B e-commerce environments.
• Background in Medical, Beauty, or Pharma verticals.
• Experience with cross-border e-commerce scaling and international expansion.

• Architect, standardize, and scale the online store footprint including PrestaShop development and migrations.
• Streamline and digitize core online commercial operations.
• Integrate storefronts with internal systems for multi-market scalability.
• Lead CRM rollout, design end-to-end customer support workflows and data structures.
• Connect CRM with e-commerce and ERP systems to create a unified customer view.
• Design fully automated workflows across the entire funnel.
• Deploy AI-driven tools, smart chatbots, and automated customer service touchpoints.
• Bridge online and offline channels to create a frictionless hybrid experience.
• Consolidate fragmented data streams across e-commerce, CRM, and ERP into a single source of truth.
• Drive operational decision-making using business analytics and sales insights.
• Establish a modular, blueprint-based model for multi-region rollout across 10+ markets.