2nd line Support Specialist

Nordea is a major Nordic bank with a 200-year history, supporting economies in the Nordics, Poland, and Estonia. The Deposits Application Maintenance team focuses on ensuring uninterrupted services for Nordea customers by maintaining core applications and their environments within Service Area Retail Products and Core Technology. The team comprises 35 professionals located mainly in Gdańsk and Warsaw, working with technologies such as Transact (T24), Oracle SQL (XMLType), Splunk, Grafana, AppDynamics, and Kafka.

Required:

• At least 2 years of commercial IT experience in maintenance or development
• Good command of SQL
• Programming skills in Python and/or Java
• Knowledge of ITIL and CI/CD
• Experience with monitoring tools such as Grafana, Splunk, or AppDynamics

Nice to Have:

• Knowledge of Temenos Transact (T24) system, including AA module and DES

Ideal qualities:

• Eagerness to explore new technologies and platforms
• Fast-learner with deep investigative skills
• Sense of humor

• Analyze, reproduce, and solve incidents
• Work with problem tickets
• Develop and improve monitoring and tooling
• Identify automation opportunities and develop new solutions, including AI agents
• Participate in knowledge transfer sessions
• Contribute to the knowledge database

For candidates in Poland: Please include permit for processing personal data in CV as described in the job offer. The recruitment process may include up to 3 stages, including technical and team leader interviews. Preference for in-person meetings with option for online sessions. Nordea Bank Abp operates under GDPR compliance with specified data processing and rights.