Senior Product Designer (B2B Product)

At AirHelp, we are a global tech company assisting air passengers to claim compensation for delayed or disrupted flights. Established in 2013, we have helped over 3 million passengers and protect 12 million travelers through the AirHelp+ membership. Our team consists of over 400 employees speaking 19 languages, committed to fair air passenger rights and advocating through APRA.

• Strong product designer with B2B experience and a good sense of business marketing.
• Understanding of B2B buyer psychology and ability to translate insights into product and partner experiences that drive conversion.
• Research rigor: partner interviews, usability testing, and assumption validation as a default process.
• Ability to think in systems, ensuring continuity between partner-facing products, end-user journeys, and sales collateral.
• Capability to operate within a structured go-to-market process while maintaining momentum.
• Clear communication of design decisions to build trust with commercial stakeholders.
• Comfortable in fast-moving, ambiguous environments and takes ownership.
• Pragmatic work style using tools like AI and proficiency with Figma.
• Exceptional communication skills to align teams and influence stakeholders.
• Collaboration with engineers including distributed or external teams.
• High standards for quality and sound judgment on when to refine or ship.
• Fluency in business English.

• Own B2B design end-to-end: partner-facing product experiences, end-user notification and communication journeys, claims and payout flows, and the marketing website.
• Build and maintain a B2B marketing toolkit: sales decks, one-pagers, campaign assets, and demo visuals for partner audiences.
• Incorporate understanding of B2B buyer contexts (OTAs, insurers, travel management companies, connectivity providers) across deliverables.
• Contribute design thinking and user pain point insights during early-stage product and go-to-market planning in partnership with Product and Product Marketing.
• Conduct partner interviews, usability testing, and business case validation to ground deliverables in real user pain points.
• Test and iterate on partner-facing and end-user flows based on real usage, feeding findings back into design.
• Finalize launch collateral and gather feedback from early adopter partners.
• Feed learnings and success stories from each launch into the next to build a repeatable design process for the B2B roadmap.