Senior Product Designer (B2B Product)

AirHelp is a global tech company founded in 2013, assisting over 3 million passengers with compensation claims and protecting over 12 million travelers through their membership program AirHelp+. The company has a team of 400+ employees speaking 19 languages, and is committed to equal opportunities and diversity. AirHelp has been recognized as a Most Loved Workplace, including for LGBTQ+, women, and young professionals.

• Strong product designer with B2B experience and understanding of business marketing.
• Knowledge of B2B buyer psychology to translate insights into product and partner experiences.
• Research rigor including partner interviews, usability testing, and assumption validation.
• Ability to design systems ensuring continuity between partner-facing products, user journeys, and sales collateral.
• Experience operating within structured go-to-market processes.
• Clear communication skills for design decisions to build stakeholder trust.
• Comfort working in fast-moving, ambiguous environments with ownership mindset.
• Proficient use of tools like AI for idea exploration and validation alongside deep design work in Figma.
• Exceptional communication and collaboration skills, including with distributed engineering teams.
• High quality standards balanced with strong judgment.
• Fluency in business English.

• Own B2B design end-to-end including partner-facing product experiences, user notification and communication flows, claims and payout processes, and marketing website.
• Build and maintain a B2B marketing toolkit such as sales decks, one-pagers, campaign assets, and demo visuals.
• Incorporate understanding of B2B buyer contexts across deliverables.
• Contribute design thinking and user pain point insights during early-stage product and go-to-market planning.
• Conduct partner interviews, usability testing, and business case validation.
• Test and iterate on partner-facing and end-user flows based on real data.
• Finalize launch collateral and gather feedback from early adopter partners.
• Feed learnings from each launch into the next, establishing a repeatable design process.

What You'll Deliver in Your First 12 Months:

• Design coverage across multiple B2B product launches with complete partner toolkits.
• Seamless partner and end-user experience continuity.
• Library of sales and marketing collateral enhancing deal quality and trust.
• Repeatable process for taking B2B initiatives from positioning to launch-ready toolkit.
• First B2B case study built from partner feedback guiding future product cycles.