Senior Product Designer (B2B Product)

At AirHelp, we are a global tech company focused on making the world of travel better. Founded in 2013, we assist millions of passengers in receiving compensation and advocate for fair air passenger rights. Our team is diverse and inclusive, committed to equal opportunities and accessibility.

• Strong product designer with B2B experience and business marketing sense.
• Deep understanding of B2B buyer psychology and ability to translate insights into product and partner experiences.
• Research rigor including partner interviews, usability testing, and assumption validation.
• Systems thinking aligning partner-facing products, end-user journeys, and sales collateral.
• Experience operating within structured go-to-market processes.
• Clear communicator able to build trust with commercial stakeholders.
• Comfortable working in fast-moving, ambiguous environments with ownership mindset.
• Practical and efficient workflow, leveraging tools like AI and Figma.
• Exceptional communication skills to align teams and influence stakeholders.
• Collaborative approach working with engineers and distributed teams.
• High quality standards balanced with judgment on when to refine or ship.
• Fluency in business English.

• Own B2B design end-to-end including partner-facing product experiences, notification journeys, claims and payout flows, and marketing website.
• Build and maintain a B2B marketing toolkit: sales decks, one-pagers, campaign assets, and demo visuals.
• Apply understanding of B2B buyer contexts (OTAs, insurers, travel management companies, connectivity providers) across deliverables.
• Contribute design thinking and user pain point insights during product and go-to-market planning in partnership with Product and Product Marketing.
• Conduct partner interviews, usability testing, and business case validation.
• Test and iterate partner-facing and end-user flows based on real usage.
• Finalize launch collateral and gather feedback from early adopter partners.
• Develop a repeatable design process for the B2B roadmap from launch learnings.