IT Support Specialist

Devire Outsourcing IT collaborates with IT specialists on B2B contracts for clients executing innovative technological projects. The client is a global leader in MedTech medical device and technology sector.

• Minimum 2 years of experience in IT support within a corporate environment
• Experience providing first and second line IT support
• Strong knowledge of Windows 11 and Microsoft 365 environments
• Experience supporting both onsite and remote users
• Familiarity with ITSM tools, preferably ServiceNow
• Experience supporting laptops, mobile devices, printers, and office equipment
• Knowledge of videoconferencing tools such as Microsoft Teams, Zoom, or Logitech
• Basic understanding of networking concepts including TCP/IP and LAN/WAN
• Communicative English language skills for daily work in an international organization
• Self-reliance, good organization, and ability to prioritize tasks
• Strong communication skills and ability to assist non-technical users
• Problem-solving and analytical thinking skills

Nice to have:

• Knowledge of the ITIL framework and good IT service management practices
• Experience supporting Apple devices
• Higher education in IT or related fields
• Experience in a global corporate environment

• Providing first and second line IT support for employees in Poland
• Resolving incidents and handling requests according to SLA
• Managing and prioritizing tickets in the ServiceNow system
• Supporting end-user environments including laptops, mobile devices, Windows 11, and Microsoft 365
• Executing employee onboarding and offboarding processes
• Preparing devices, granting basic accesses, and instructing users
• Maintaining local IT infrastructure such as printers, conference room equipment, and network connectivity
• Supporting videoconference solutions including Microsoft Teams, Zoom, and Logitech systems
• Managing equipment inventory and participating in asset lifecycle management
• Creating and updating technical documentation, operational procedures, and knowledge base
• Collaborating with regional and global IT teams on projects, updates, and deployments
• Ensuring compliance with IT policies, security standards, and regulatory requirements