IT Onsite Support Engineer

Aristocrat operates within the gaming and entertainment industry. The role is located in Krakow, Poland.

• Strong emphasis on delivering excellent customer experience and effective de-escalation.
• Ability to collaborate effectively with strong communication and interpersonal skills.
• Ability to adapt rapidly to shifting priorities and work independently.
• Focus on continual process improvement.
• Ability to manage multiple tasks in a fast-paced technical environment.
• Extensive technical understanding of Windows and Microsoft technologies, including Active Directory and advanced user account administration.
• Strong working knowledge of Microsoft Intune and Microsoft Azure, including endpoint management, identity, access, and cloud-based IT services.
• Experience with remote technical assistance tools, video conferencing, and meeting room AV systems.
• Experience with ITSM, issue tracking, and asset management platforms, including ServiceNow.
• Certifications required or preferred: A+, MCITP (required), Security+, Network+ (plus), ITIL Foundation.

• Provide 2nd-level onsite support including device builds, rebuilds, backups, deployments, and technology refreshes.
• Manage service requests and incidents via in-person, email, and live Zoom meetings.
• Deliver concierge IT support services for executives.
• Facilitate IT inductions for new hires ensuring timely access and onboarding.
• Build, update, and improve internal knowledge base articles and technical documentation.
• Manage complex administration of user accounts in Active Directory and other business systems.
• Support local and remote video conferencing and collaboration tools, including Zoom.
• Collaborate with hardware suppliers, vendors, and internal teams to quote, order, and install equipment.
• Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently.
• Develop and detail technical processes and procedures to support continuous improvement.

Position requires onsite work in Poland; located in Krakow. Specific compensation and benefits details will be discussed during recruitment.