Cloud Support Consultant

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

• Bachelor’s degree in IT, Computer Science, or related field.
• 3+ years of Cloud or IT service experience.
• Solid understanding of Cloud platforms such as Azure and AWS, and related compliance/security standards.
• Strong communication and stakeholder management skills across technical and non-technical teams.
• Experience with knowledge base management, documentation, and ITSM tools (e.g., ServiceNow).
• Organized, proactive, and flexible to support a global 24/7 environment.

• Respond to Cloud inquiries by serving as the primary point of contact for all Cloud-related questions, collaborating with Cloud Operations.
• Coordinate service request communication by managing updates, tracking progress, and ensuring visibility of SLAs and delivery milestones.
• Facilitate cross-functional collaboration to enable clear, responsive, and transparent engagement across internal and external stakeholders.
• Improve knowledge base repository content by updating and refining the AI-driven knowledge repository.
• Enhance search and content discoverability to optimize search functionality.
• Ensure compliance and security standards across documentation and communication.
• Standardize Cloud engagement resources and processes including communications and the service catalog.
• Create user manuals and training materials tailored for different user groups.
• Implement feedback mechanisms to collect insights for continuous improvements.
• Support training and adoption initiatives promoting best practices and adoption of new tools.
• Maintain domain awareness on relevant technologies, services, and organizational practices.
• Participate in Cloud Hub activities and delivery, collaborating on engagement initiatives and content delivery.

Role may require security clearance for customer projects and access to sensitive data, including potential background checks and disclosures subject to local privacy laws.