Lead Project Leader - Operational Stability & Resilience Transformation

Group Technology at Nordea Bank ABP engineers solutions and directs Nordea’s transformation by providing a holistic technological view of the bank and its environment to enable the Customer Vision and Business Strategy. Core Technology Change & Delivery is responsible for project and programme management, execution, and governance of technology change initiatives across business and technology teams.

• Proven track record leading complex technology projects and strategic initiatives in large organisations.
• Experience supporting multi-workstream programmes with integrated planning, governance, reporting, RAID management, action tracking, and decision support.
• Strong experience in operational stability, service reliability, operational resilience, or enterprise technology transformation.
• Experience coordinating delivery across technology, service management, and business domains.
• Strong understanding of incident, problem and change management, monitoring and observability, service recovery, and root-cause remediation.
• Ability to translate programme priorities and operational trends into executable project plans and measurable outcomes.
• Experience preparing high-quality materials for governance forums, steering committees, and senior stakeholders.
• Experience managing complex dependencies, risks, issues, delivery commitments, budgets, and resources.
• Strong ability to influence stakeholders and drive alignment across organisational units and technology domains.
• Experience defining and tracking outcome-based metrics, benefits, and performance indicators.
• Understanding of technology resilience, application reliability, operational readiness, security, and regulatory requirements.
• Proven ability to proactively identify delivery risks, resolve impediments, and drive successful outcomes.
• Very good financial and resource management skills.
• Very good analytical skills and attention to detail.
• Advanced presentation skills, especially with PowerPoint and Excel.
• Excellent communication and stakeholder management skills.
• Excellent English skills, both spoken and written.
• Can-do attitude.

• Lead selected operational stability and resilience projects and initiatives from planning through execution and implementation in alignment with programme priorities.
• Support the Programme Manager in maintaining a consolidated view of programme initiatives including objectives, milestones, funding, risks, dependencies, and outcomes.
• Translate programme objectives into clear project plans, milestones, deliverables, and measurable success criteria.
• Coordinate delivery of initiatives focused on incident prevention, monitoring, observability, problem management, service recovery, automation, and application resilience.
• Drive alignment and execution across technology, service management, and business teams.
• Support programme governance by preparing decision materials, coordinating reporting cycles and meetings, and following up on actions and escalations.
• Produce clear outcome-based project and programme reporting on progress, risks, dependencies, decisions, and benefits.
• Identify cross-initiative dependencies, gaps, overlaps, and assist prioritisation and resolution across organisational boundaries.
• Manage project scope, plans, milestones, budgets, resources, risks, issues, and dependencies.
• Maintain programme management artefacts such as integrated plans, RAID logs, action tracking, and delivery dashboards.
• Ensure root-cause analysis and incident trends translate into actionable remediation and measurable stability improvements.
• Ensure delivery compliance with enterprise architecture, security, regulatory, resilience, and operational requirements.
• Proactively identify delivery obstacles, manage escalations, and enable timely decisions working closely with the Programme Manager.
• Promote strong delivery.