Lead Project Leader - Operational Stability & Resilience Transformation

Core Technology Change & Delivery is responsible for project and programme management, execution and governance of technology change initiatives at Nordea. They work across business and technology teams to ensure strategic commitments are delivered predictably, transparently and aligned with the Core Technology Operating Model and Nordea Delivery Guide.

• Proven track record of leading complex technology projects and strategic initiatives in large organisations.
• Experience supporting multi-workstream programmes through integrated planning, governance coordination, reporting, RAID management, action tracking and decision support.
• Strong experience in operational stability, service reliability, operational resilience or enterprise technology transformation.
• Experience coordinating delivery across technology, service management and business domains.
• Strong understanding of incident, problem and change management, monitoring and observability, service recovery and root-cause remediation.
• Ability to translate programme priorities and operational trends into executable project plans and measurable outcomes.
• Experience preparing high-quality materials for governance forums, steering committees and senior stakeholders.
• Experience managing complex dependencies, risks, issues, delivery commitments, budgets and resources.
• Strong ability to influence stakeholders and drive alignment across organisational units and technology domains.
• Experience defining and tracking outcome-based metrics, benefits and performance indicators.
• Understanding of technology resilience, application reliability, operational readiness, security and regulatory requirements.
• Proven ability to proactively identify delivery risks, resolve impediments and drive successful outcomes in complex environments.
• Very good financial and resource management skills.
• Very good analytical skills and attention to detail.
• Advanced presentation skills, especially PowerPoint and Excel.
• Excellent communication and stakeholder management skills.
• Excellent English skills, both spoken and written.
• Can-do attitude.

• Lead selected operational stability and resilience projects and initiatives from planning through execution and implementation.
• Support the Programme Manager in maintaining a consolidated view of programme initiatives, including objectives, ownership, milestones, funding, risks, dependencies and expected outcomes.
• Translate programme objectives and priorities into clear project plans, milestones, deliverables and measurable success criteria.
• Coordinate delivery of initiatives focused on incident prevention, monitoring, observability, problem management, service recovery, automation and application resilience.
• Drive alignment and execution across technology, service management and business teams.
• Support programme governance by preparing decision materials, coordinating reporting cycles and meetings, and following up on actions and escalations.
• Produce clear, outcome-based project and programme reporting for transparency on progress, risks, dependencies, decisions and expected benefits.
• Identify cross-initiative dependencies, gaps, and overlaps; support prioritisation and resolution.
• Manage assigned project scope, plans, milestones, budgets, resources, risks, issues and dependencies.
• Maintain programme management artefacts such as integrated plans, RAID and decision logs, action tracking and delivery dashboards.
• Ensure root-cause analysis and incident trends are translated into actionable remediation initiatives and measurable stability improvements.
• Ensure delivery compliance with enterprise architecture, security, regulatory, resilience and operational requirements.
• Proactively identify delivery obstacles, manage escalations and enable timely decisions.
• Promote a delivery culture based on ownership, transparency, accountability and continuous improvement.

Please include consent for processing personal data in your CV as stated in the GDPR information clause. Nordea Bank Abp is the data controller for recruitment purposes. Providing personal data is mandatory for recruitment processing. Requests for data deletion cause withdrawal from recruitment.