Senior IT Service Specialist (Maternity cover - till Dec 2027)

SimCorp is a leading provider of integrated investment management solutions with over 4,000 employees and a broad range of nationalities and experiences. It is an independent subsidiary of the Deutsche Börse Group and offers a full front-to-back offering following its merger with Axioma.

• 3+ years experience in a similar role.
• Experience with 1st and 2nd line support on Infrastructure/Cloud and business applications.
• Experience providing IT support remotely and locally across cultures and time zones.
• Broad knowledge of Microsoft Platforms & Applications, Citrix, VMware, Azure, Salesforce.
• Ability to provide onsite hardware support for internal users.
• Strong problem-solving skills; capability to handle incidents and service requests effectively.
• Effective communication and collaboration skills.
• Commitment to continuous learning and technology updates.
• ITIL Foundation or higher certification.
• Proficient in process knowledge and documentation.
• Experience with ITSM tools, including Jira and Confluence.
• Service-oriented mindset focused on high-quality support.
• Team-oriented and contributes positively to team spirit.

• Provide advanced, timely, and efficient on-site support for hardware, software, and network issues.
• Diagnose and address problems with desktops, laptops, mobile devices, printers, and peripherals.
• Maintain detailed documentation of incidents and requests; update knowledge base articles.
• Assist with employee onboarding and offboarding, including account setup, hardware, and basic IT training.
• Provide guidance on IT policies, tools, and best practices to ensure a secure and efficient environment.
• Manage and track IT assets covering procurement, deployment, and retirement/recycling.
• Maintain accurate inventory of all IT hardware.
• Contribute to continuous improvement initiatives within the IT Service Desk.
• Participate in global IT projects ensuring local compliance and alignment.
• Serve as point of contact for global IT teams implementing company-wide changes locally.
• Coordinate office moves, refurbishments, and expansions.
• Assist with setup and configuration of office IT infrastructure.
• Provide immediate on-site support during outages or critical incidents.
• Collaborate globally to resolve major issues impacting local offices.
• Travel occasionally to other EMEA offices for on-site support.

Only applications submitted via the official career site will be processed. Applicants are encouraged to exclude personal data such as photo and age to mitigate bias. Contact with Senior Talent Acquisition Partner available for questions. The recruitment process invites feedback to improve candidate experience.