1159 | Solution Engineer

Intetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and "all-things-digital" solutions built with SMAC, RPA, AI/ML, IoT, blockchain, and GIS/UAV/LBS technologies.

• 3+ years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, or Implementation
• Strong technical aptitude with ability to quickly learn new technologies and systems
• Excellent communication skills to explain complex technical concepts to technical and non-technical audiences
• Experience with data integration, APIs, and database concepts
• Proven ability to manage multiple customer projects simultaneously
• Strong problem-solving skills and attention to detail
• Customer-first mindset with passion for helping others succeed

Nice to have:

• Experience with SQL and data analysis
• Familiarity with cloud platforms like AWS, Azure, GCP
• Background in software development or engineering
• Experience in a SaaS or B2B technology company
• Understanding of enterprise software implementation methodologies

Customer Communication:

• Serve as primary point of contact for customer questions, understanding needs and explaining clearly
• Know when and how to escalate issues and keep customers informed
• Translate customer-reported issues into clear, reproducible write-ups for software engineers
• Build strong relationships with technical and business stakeholders
• Proactively identify opportunities to improve customer experience and product adoption

Customer Setup & Expansion:

• Assist with new customer onboarding by configuring accounts, setting up data, validating connections, and confirming setup meets customer goals
• Expand and reconfigure existing customer setups for new data, use cases, users, or capabilities
• Partner with Sales to translate customer requirements into technical configuration
• Conduct technical discovery sessions to understand customer workflows and requirements
• Create and maintain technical documentation for customer implementations

Technical Expertise & Problem Solving:

• Troubleshoot technical issues and collaborate with engineering teams to resolve complex problems
• Stay current on product features, capabilities, and best practices
• Develop deep understanding of customer use cases and industry-specific requirements
• Contribute to internal knowledge base and customer-facing documentation