ServiceNow Developer

Quality and Reliability (QnR) is a leading Technology Group with over 30 years of market presence, delivering mission-critical digital transformation across Greece, Europe, and the broader EMEA region. It is listed on the Athens Stock Exchange and comprises six companies offering advanced technologies including custom software solutions, Artificial Intelligence, Enterprise AI Systems, Cybersecurity, Fintech, SAP solutions, and ServiceNow. QnR serves diverse sectors including government, finance, industrial sectors, retail, healthcare, telecommunications, and shipping, with offices in Athens, Brussels, Cyprus, and partnerships in Poland, Southeast Europe, and Dubai.

• At least 5 years of relevant IT professional experience.
• At least 2 years in a similar ServiceNow Developer position.
• Both ServiceNow certifications (or equivalent): Certified Application Developer (CAD) and Certified System Administrator (CSA).
• Hands-on experience building custom apps, scoped applications, business rules, scripts, and workflows on ServiceNow.
• DevOps experience on ServiceNow.
• Integration technologies: REST, Web Services, SSO, LDAP.
• English at B2 level (CEFR) or higher.

Nice to have:

• Experience with broader ServiceNow modules (ITOM, HRSD, CSM, SecOps).
• ITIL / Service Management background.
• Previous EU institution / public-sector experience.

• Build and ship configurations, customisations, and scoped apps on ServiceNow.
• Write platform code (JavaScript / GlideScript, business rules, client/server scripts, UI policies, workflows).
• Integrate ServiceNow with surrounding systems (REST, SOAP, SSO, LDAP).
• Maintain the platform end-to-end and the underlying MariaDB database.
• Apply ServiceNow upgrades and patches without breaking existing customisations.
• Investigate incidents, fix bugs, and review code to keep quality high.
• Produce technical documentation, SOPs, and knowledge base articles.