Production Support Specialist

• Experience in Production Support or IT Operations, preferably within financial services.
• Basic hands-on Unix/Linux skills, including navigating the operating system, checking logs and investigating application status.
• Ability to write and troubleshoot SQL queries.
• Experience writing scripts using Bash, PowerShell or Python.
• Practical experience supporting and maintaining Kubernetes environments.
• Experience using monitoring and observability tools such as Splunk, AppDynamics, Prometheus or similar.
• Good understanding of IT infrastructure concepts and distributed applications.
• Working knowledge of Incident, Problem and Change Management processes.
• Strong communication skills in English and the ability to collaborate effectively with global teams.
• Demonstrated experience improving operational processes through automation and continuous improvement initiatives.
• Practical experience using AI productivity tools (e.g., Copilot, Claude) to support automation, documentation or operational analysis.

Service support & incident management:

• Monitor and support production services, responding to incidents and service requests within agreed SLAs.
• Perform initial troubleshooting by reviewing logs, monitoring dashboards, SQL data and application behaviour.
• Investigate issues on Unix/Linux environments using standard command-line tools.
• Coordinate recovery activities with engineering and infrastructure teams where required.
• Provide timely updates to stakeholders on service status and recovery progress.

Problem management & continuous improvement:

• Participate in root cause analysis and post-incident reviews.
• Create and maintain operational documentation, runbooks and knowledge articles.
• Identify opportunities to improve monitoring, reduce alert noise and increase operational resilience.

Automation & Operational Excellence:

• Automate repetitive operational tasks using scripting languages such as Bash, PowerShell or Python.
• Develop simple operational tools that improve team efficiency.
• Demonstrate practical use of AI tools (e.g., Copilot, Claude) to improve documentation, automate repetitive activities or support operational analysis.

Change & Release Support:

• Participate in deployment, patching, disaster recovery exercises and platform maintenance.
• Review operational readiness of changes and highlight potential support risks.

Please be informed that the data controller is Infoplus LTD (hereinafter "controller"). You have the right to request access to your personal data, their rectification, erasure or restriction of processing, the right to object to processing, as well as the right to data portability and to lodge a complaint to the supervisory authority. Personal data will be processed for the purpose of the recruitment process. Provision of data to the extent resulting from the Act of 26 June 1974 Labour Code is mandatory. In the remaining scope, providing data is voluntary. Refusal to provide mandatory data may result in the impossibility to carry out the recruitment process. The Administrator processes mandatory data on the basis of a legal obligation incumbent upon him/her, while with regard to additional data, the basis for processing is consent. Personal data will be processed until the recruitment procedure is completed and for the period of the possibility of asserting potential claims, and in the case of consent to participate in future recruitment procedures - until the withdrawal of such consent. Consent to the processing of personal data can be withdrawn at any time. The recipient of the data is the Just Join IT service and other entities to whom we have entrusted the processing of data in connection with recruitment.