ICT Engagement Coordinator (Digital Operations Support) (m/f/n)

A long-term international project delivered for a European Union Organisation based in Warsaw.

• Minimum 5 years of IT-relevant professional experience.
• At least 3 years coordinating ICT projects or technical initiatives in a similar role.
• Experience coordinating at least two ICT infrastructure projects with multiple technical domains.
• Experience managing dependencies across at least three domains among network, cloud/data centre, databases, IAM, endpoint/workplace, cybersecurity/architecture, monitoring, or service operations.
• Experience supporting supplier engagement, procurement documentation, proofs of concept, and ICT contract implementation.
• Practical experience with project and service-management tools such as Azure DevOps, ServiceNow, Jira, MS Project, Planner or equivalents.
• English language proficiency at minimum B2 level.
• Bachelor's degree.
• Must hold at least one internationally recognized certificate among PM², PRINCE2, PMP or equivalent.

Task 1: ICT delivery coordination:

• Coordinate assigned ICT projects and initiatives through initiation, planning, execution, monitoring, and closure under direction.
• Prepare and maintain scope, plans, schedules, milestones, work packages, acceptance criteria, and project-control records.
• Track progress, resources, risks, issues, changes, and dependencies; escalate deviations and decisions.
• Coordinate multiple initiatives in parallel to support timely delivery.
• Perform other duties as assigned.

Task 2: ICT infrastructure engagement and technical readiness:

• Coordinate engagement across technical teams including networks, cloud/data centre, cybersecurity, databases, IAM, workplace, monitoring, and service desk.
• Facilitate technical scoping and readiness activities covering environments, access, capacity, integration, testing, architecture, security, and operational dependencies.
• Coordinate interfaces between technical teams, business owners, and specialist functions without replacing technical responsibilities.
• Identify blockers and cross-team dependencies and follow escalation routes.
• Perform other duties as assigned.

Task 3: Stakeholder, supplier coordination:

• Organise and facilitate project meetings, technical workshops, status reviews, and decision sessions with clear agendas and records.
• Coordinate communication and follow-up with business stakeholders, technical teams, external suppliers, and consultants.
• Support drafting and preparation of procurement and service documentation.
• Support supplier mobilisation and contract implementation by tracking actions, deliverables, and dependencies.
• Perform other duties as assigned.

Task 4: Governance, reporting, transition and improvement:

• Maintain plans, status reports, dashboards, logs, and an auditable project repository.
• Prepare management reporting and briefing material.
• Coordinate testing, acceptance, handover, operational readiness, knowledge transfer, closure, and lessons learned.
• Propose improvements to coordination, templates, reporting, and knowledge reuse.
• Perform other duties as assigned.