ICT Engagement Coordinator (Digital Operations Support) (m/f/n)

Long-term international project delivered for a European Union Organisation based in Warsaw by Shimi Sp. z o.o.

• Minimum 5 years of IT relevant professional experience.
• At least 3 years coordinating ICT projects or technical initiatives at a similar level.
• Experience coordinating at least two ICT infrastructure projects involving multiple technical domains.
• Experience coordinating dependencies across at least three areas from network, cloud/data centre, databases, IAM, endpoint/workplace, cybersecurity/architecture, monitoring, or service operations.
• Experience supporting supplier engagement, procurement documentation, proofs of concept, or ICT contract implementation.
• Practical experience with project and service-management tools such as Azure DevOps, ServiceNow, Jira, MS Project, or Planner.
• Strong knowledge of ICT project lifecycle, governance, and delivery methods including PM² or equivalent.
• Good understanding of ICT infrastructure domains including networks, cloud/data centres, databases, IAM, workplace services, monitoring, and operations.
• Good knowledge of planning and control tools for schedules, milestones, actions, decisions, dependencies, and change logs.
• Good understanding of ICT service management, change, operational readiness, and transition to service.
• Experience with stakeholder, supplier, and contract coordination in ICT environment.
• Ability to translate business needs into clear technical coordination actions.
• Strong analytical, organisational, and problem-solving skills.
• Excellent communication, facilitation, reporting, and documentation skills.
• Bachelor's degree.
• English language proficiency minimum B2.
• Required certificate: at least one among PM², PRINCE2, or PMP (internationally recognized equivalent certifications are accepted).

Task 1: ICT delivery coordination:

• Coordinate assigned ICT projects and initiatives through all project phases under Project Manager's direction.
• Prepare and maintain scope, plans, schedules, milestones, work packages, acceptance criteria, and project-control records.
• Track progress, resources, risks, issues, changes, and dependencies; escalate deviations.
• Coordinate multiple small or medium-sized initiatives in parallel.
• Perform additional duties as assigned.

Task 2: ICT infrastructure engagement and technical readiness:

• Coordinate engagement across technical teams including networks, cloud/data centre, cybersecurity, databases, IAM, workplace, monitoring, and service desk.
• Facilitate technical scoping and readiness covering environments, access, capacity, integration, testing, architecture, security, and dependencies.
• Coordinate interfaces between technical teams, business owners, and specialist functions.
• Identify blockers and cross-team dependencies and manage governance escalation.
• Perform additional duties as assigned.

Task 3: Stakeholder, supplier coordination:

• Organise and facilitate project meetings, workshops, reviews, and decision sessions with documentation.
• Coordinate communication and follow-up with stakeholders, technical teams, suppliers, and consultants.
• Support drafting and preparation of procurement requests and related documents.
• Support supplier mobilisation and contract implementation tracking.
• Perform additional duties as assigned.

Task 4: Governance, reporting, transition and improvement:

• Maintain plans, reports, dashboards, logs, and project repository.
• Prepare management reporting and briefing materials.
• Coordinate testing, acceptance, handover, operational readiness, knowledge transfer, closure, and lessons learned.
• Propose improvements to coordination, templates, reporting, and knowledge reuse.
• Perform additional duties as assigned.

Informujemy, że administratorem danych jest Shimi Sp. z o.o. z siedzibą w Warszawie. Masz prawo do żądania dostępu, sprostowania, usunięcia lub ograniczenia przetwarzania swoich danych osobowych oraz wniesienia sprzeciwu lub skargi do organu nadzorczego. Dane są przetwarzane w celu rekrutacji, podanie danych obowiązkowych jest konieczne. Zgoda na przetwarzanie danych może zostać wycofana w dowolnym momencie.