Operations Engineer/2nd Line Technical Support

ConSol* Consulting & Solutions Software Poland Sp. z o.o. works with a German automotive client, a luxury car manufacturer, providing IT solutions and support in an agile environment with flat hierarchies.

• Bachelor's or Master's degree in Computer Science, Information Technology, or Engineering
• At least 2 years of experience in a similar position
• Excellent problem-solving skills
• Strong experience in L2 application support in enterprise environments
• Ability to work independently and take ownership of issues
• Experience with monitoring and observability tools such as Grafana, Prometheus, and Loki
• Basic knowledge of Kubernetes and ArgoCD
• Foundational knowledge of SQL
• Experience with AWS services including CloudWatch, Lambda (with Lambda Authorizers), DynamoDB, RDS, and ACM
• Basic knowledge of GitHub CI/CD and Git
• Basic networking and SSL certificate knowledge
• Experience with ticketing systems like ServiceNow
• Experience with the Linux command line
• General compilation of source code
• Team player with good communication skills
• Fluency in English

Nice to have:

• German language skills
• Experience with ArgoCD
• Experience with ServiceNow

• Independently provide technical support for application issues and outages, including interfacing with development teams and vendors
• Perform deployment of the infrastructure and services using GitHub Actions, Kubernetes, and AWS
• Manage SSL/TLS certificates
• Analyze application logs
• Use Grafana dashboards to monitor service health, respond to alerts, and ensure system stability
• Maintain updated and accurate documentation
• Participate in on-call rotation covering one week each month
• Ensure Service Level Agreements and workflow compliance for every ticket
• Manage and resolve critical system outages following incident response processes and protocols