[MSO] Project Manager - Infrastructure and IT Operations

Software Mind develops solutions for global companies including tech giants and unicorns, specializing in transformative projects and emerging technologies.

• At least 5 years managing IT projects, including 3 years in infrastructure, IT operations or cloud projects.
• Delivery experience in at least two of these areas: operations automation, patch and vulnerability management, observability, virtualization or private cloud, public cloud, migration programmes.
• Projects delivered both on premises and in public cloud, with an understanding of hybrid constraints.
• Fixed price delivery experience: scope control, change management and accountability for project margin.
• Enterprise clients: running steering committees and managing stakeholders at management level.
• Technical literacy to discuss architecture, automation and monitoring tooling with architects and engineers.
• Command of planning, estimation, risk management and reporting in classic, agile or hybrid models, with Jira and Confluence.
• English at C1 level for running project meetings, negotiating scope and producing client documentation.

Nice to have:

• Security projects: infrastructure hardening, vulnerability management, security monitoring, controls from ISO 27001, NIS2 or DORA.
• Identity and access management projects: directory services, single sign-on, federation, privileged access management, access reviews.
• Transitioning environments into managed service operation: service design, service levels, operational processes.
• PRINCE2 or PMP certification with ITIL, or command of German or Dutch.

• Own delivery of assigned infrastructure and IT operations projects, including scope, schedule, budget and quality.
• Maintain the project plan, responsibility matrix, risk register and reporting to client and internal stakeholders.
• Control scope against the statement of work: identify change, prepare change requests, assess commercial and schedule impact.
• Steer the project team together with the solution architect and technical leads, and manage team capacity.
• Run steering committees and status reviews, escalate decisions and manage client expectations.
• Coordinate delivery with client change and release management, including maintenance windows and production teams.
• Manage acceptance: agree criteria, coordinate testing and secure formal sign off of delivered scope.
• Hand the delivered environment over to managed service operation, including operating model and service levels.