Business Analyst (CRM)

CGI is a Canadian consulting company with over 49 years of experience and presence in 40 countries. In Poland, they have operated for more than 29 years delivering projects for financial, insurance, energy, and telecommunications sectors, employing over 500 people locally.

• Minimum 3 years of experience in a similar role, preferably in the banking sector.
• Experience in delivering CRM projects.
• Experience in analyzing and describing CRM processes (operational, sales), customer service, and sales processes.
• Knowledge of analytical tools and project management methodologies.
• Skills in process modeling and description.
• Ability to define requirements.
• Knowledge of BPMN and UML.
• Analytical thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in English at a minimum B2 level and Polish language skills.

• Analyze business processes and identify areas for improvement.
• Collaborate with IT and business teams to define project requirements.
• Create analytical documentation, including requirement specifications and reports.
• Monitor project progress and report results.
• Participate in acceptance testing and support implementation phases.

The data controller is CGI ISMC (Polska) Sp. z o.o., Warsaw, with legally regulated personal data processing in connection with recruitment. Provision of mandatory data under the Labor Code is obligatory; refusal may prevent recruitment. Consent for additional data processing is voluntary and can be withdrawn at any time.