Fraud Monitoring Agent

Nexi is one of Europe's leading payment companies, combining international scale with the dynamism of a fast-moving tech company. It employs over 9,000 colleagues across more than 25 countries and focuses on shaping the future of digital payments.

• High school diploma or equivalent experience.
• Proactive with initiative.
• Strong communication skills.
• Fluent English, both verbal and written.
• Advanced skills in MS Office (Word, Excel, Outlook, Teams).

Bonus Skills:

• Experience in the card payment industry (issuing and acquiring) is an advantage.

• Provide 24/7/365 fraud monitoring services for CE clients across issuing and acquiring activities.
• Manage fraud prevention services and configure fraud monitoring rules, including setup, analysis, and modification.
• Manage fraud monitoring blacklists and whitelists.
• Monitor and analyse transactions to make fraud-related decisions.
• Cooperate with Banks, Partners, and Local Authorities to resolve fraud cases and analyse trends.
• Perform statistical analysis of fraud cases to identify trends and establish prevention measures.
• Block and unblock cards and suspicious terminals (POS and eCommerce), including geo-blocking.
• Identify various fraud types including ATM and POS skimming, misuse of lost or stolen cards, counterfeit card fraud, and MO/TO transaction fraud.