Servicenow Developer

Optiveum acts as a sourcing partner for this position. The cooperation agreement is with a trusted IT contracting partner to deliver services for a prominent European Union agency headquarters based in Warsaw.

• Minimum 5 years of relevant IT experience, including at least 2 years specifically in a ServiceNow Developer or similar role.
• Hold both the ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certificates (or recognized international equivalents).
• Excellent hands-on experience configuring (ITSM and others), administering, and designing ServiceNow solutions.
• Strong knowledge of key integration technologies (Web Services, SSO, LDAP, REST) and IT security standards.
• English proficiency at a B2 level or higher.
• Willingness and eligibility to undergo a Personal Security Clearance procedure.

Nice to have:

• Experience with on-premise ServiceNow environments.

• Implement new configurations, customizations, and write code for the ServiceNow platform.
• Manage and maintain the ServiceNow instance, including underlying files, services (binaries, tomcat, java, key stores), and MariaDB databases to ensure security and performance.
• Run development projects in close cooperation with ServiceNow Architects and Administrators.
• Analyze and resolve application-related incidents, perform bug fixes, apply patches, and execute version upgrades.
• Ensure seamless ServiceNow integration with complex internal agency systems.
• Provide recommendations for business requirements, technical designs, and solution architecture.
• Maintain accurate technical documentation, Standard Operating Procedures (SOPs), knowledge base articles, and user manuals.

Candidates must be willing and eligible to undergo a Personal Security Clearance procedure.