IT Support Administrator

Relativity is a leading legal data intelligence company that builds AI-powered, cloud platforms to help organize, discover, and act on legal data for litigation, investigations, and regulatory inquiries. Their platform, RelativityOne, is used by the world's largest law firms, corporations, and government agencies.

Required:

• Associate degree or equivalent technical foundation.
• Over 2 years of experience in technical support.
• Strong proficiency with operating systems, hardware, and enterprise applications.
• Experience supporting remote, hybrid, and global teams.

Preferred:

• Experience leading small projects or process improvement initiatives.
• Certifications such as M365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4.
• Experience using automation or scripting tools.

• Provide Tier 2 support for escalated incidents requiring deeper technical analysis.
• Troubleshoot advanced desktop, network, and application issues across multiple platforms.
• Independently resolve most assigned tickets without guidance.
• Act as an escalation point for Tier 1 analysts.
• Train and coach junior team members.
• Support identity management tasks including Azure AD/Microsoft 365, IAM workflows, and MFA troubleshooting.
• Assist with endpoint management using MDM tools such as Intune, JAMF, and Autopilot.
• Own major incident communication for supported incidents.
• Contribute to knowledge base improvements and documentation quality.
• Participate in root-cause analysis for recurring issues.
• Support deployment of enterprise hardware, software, and configuration baselines.
• Collaborate with global IT teams to maintain consistent support standards.