Network Support Engineer - Graduate - Poland

Cisco's Customer Experience organization includes Cisco Meraki Support, composed of Enterprise Support, Learning & Development, and Project & Program Management teams. They provide 24/7 global customer support using AI tools and strive to solve customer issues collaboratively.

• 0-2 years of experience supporting or troubleshooting LANs, VLANs, VPNs, devices, and DHCP servers.
• Foundational awareness of AI concepts and experience using AI-powered tools or platforms in technical support.
• Strong written and verbal English communication skills.
• Ability to communicate and collaborate effectively with cross-functional teams and external partners.
• Excellent time management and prioritization skills.
• Interest in learning and working with emerging AI technologies for network support and automation.
• Working towards networking certifications such as CCNA, CCNP, or CWNA.
• Basic understanding and hands-on experience with core network technologies (firewalls, routing/switching, VLANs, VPNs, wireless, content filtering).
• Knowledge of networking protocols such as TCP, STP, ARP, Ethernet, OSPF, UDP, and RADIUS 802.1x is a bonus.

• Own each customer case from initial creation to resolution, ensuring a seamless support experience and timely issue resolution.
• Collaborate effectively with partners and customers regarding technical issues and inquiries via phone or writing.
• Diagnose and resolve a wide range of network-related issues.
• Investigate and resolve network issues using AI-powered tools to enhance troubleshooting and automate workflows.
• Work closely with Escalations, Engineering, Sales, Product, and other Cisco teams to resolve critical issues efficiently.
• Keep up with latest features and technology advancements through instructor-led and self-paced training.
• Expand technical skills by completing AI-focused training and leveraging new tools.
• Follow leadership guidance and proactively use available resources for professional development.
• Be available to work weekends as part of a rotational schedule.

Candidates must be located within commutable distance of the Global Support, Enterprise Park / Krakow office and work onsite 2-3 days per week. Weekend work availability on a rotational schedule is required. Proficiency in written and verbal English is mandatory.