XenServer 2nd Level Support

ITELENCE is a rapidly growing company supporting its international clients in their business and digital transformation. The role is for one of their clients and focuses on 2nd Level support for XenServer environments and supporting projects related to building and configuring new virtual infrastructure.

• Several years of experience in 2nd Level Support or administration of XenServer / Citrix Hypervisor environments
• Strong knowledge of Xen Hypervisor architecture, including Pools, Storage Repositories, Resource Pools, XenCenter / Xen Orchestra, and xe-CLI
• Experience with storage technologies, especially iSCSI, Fibre Channel, or NFS
• Knowledge of networking in virtual environments, including VLAN and Bonding/LACP
• Familiarity with High Availability and Backup/Recovery solutions for virtual environments
• Experience working with ITIL processes: Incident, Problem, and Change Management
• Scripting and automation skills, e.g. PowerShell, xe-CLI, or Bash
• Willingness to participate in on-call duty, including occasional weekends
• German language proficiency at minimum C1 level (spoken and written)

Nice to have:

• Experience in financial/banking sector or knowledge of regulations such as DORA
• Citrix / XenServer certifications, e.g. CCA-V, CCP-V
• Knowledge of Citrix Virtual Apps and Desktops
• Experience with monitoring tools and ITSM systems, e.g. ServiceNow
• Experience in migration projects from VMware or other hypervisor platforms
• English language proficiency at B2+ level

• Handle escalated incidents and service requests related to XenServer environment using ITSM
• Analyze and resolve issues at hypervisor, storage, and network levels
• Administer hosts, pools, virtual machines, Storage Repositories (SR), and virtual networks
• Manage patches, hotfixes, and monitor capacity and performance
• Participate in Incident, Problem, and Change Management processes according to ITIL
• Create and update documentation, runbooks, and operational instructions
• Collaborate with 1st Level Support, 3rd Level/support teams, Storage, Network, and Backup teams
• Participate in on-call duties outside standard working hours
• Support planning, building, and configuration of new XenServer infrastructure
• Configure pools, storage, networks/VLANs, and solutions ensuring high availability
• Assist with migration of existing workloads to new environment
• Participate in preparation of maintenance, security, backup, and recovery concepts
• Conduct functional, performance, and emergency tests before production deployment
• Support preparation of handover documentation and transfer of environments to maintenance teams

• Contract types available: B2B or mandate contract (umowa zlecenie)
• German language skills mandatory at minimum C1 level
• Willingness to participate in on-call duties including weekends