End User Technologies Specialist

At Virtusa, a company focused on digital transformation and AI-first mindset, the End User Technologies Specialist role involves managing computer equipment, end-user IT support, office ICT infrastructure, local networks, and video conferencing systems for a customer in the banking industry.

• Secondary technical education or higher.
• Minimum 3 years of hands-on experience in an IT department.
• English at B2 level or higher.
• Strong knowledge of MS Windows, MS Office / M365, Azure, Intune, and remote support tools.
• Deep understanding of domain environments, operating systems, hardware, and software diagnostics.
• Solid grasp of networking fundamentals, LAN support, and network security concepts.
• Hands-on experience with video conferencing systems such as Cisco, Poly.
• Excellent time management, task prioritization, and strong problem-solving abilities.

Nice to have:

• Experience providing mentoring and technical support to team members.
• Active involvement in system implementation projects.
• Exposure to ITSM process optimization.

• Provide technical support to end users and assist other support teams.
• Perform installations, updates, configurations, and technical diagnostics for hardware and software.
• Support and maintain office LAN networks and server room infrastructure while monitoring ICT systems.
• Implement solutions to improve user productivity and optimize company IT processes.
• Actively participate in or lead IT projects.
• Manage hardware inventory, maintain physical IT asset records including regular audits.
• Liaise with external vendors and service providers.
• Prepare required IT documentation, reports, and summaries within designated operational areas.