Applications Support Analyst (SQL DBA)

A professional services company based in Warsaw.

• Experience in L3 application and infrastructure support covering incidents, problem management, changes, and investigations for critical systems.
• Strong expertise with Microsoft SQL Server, including database administration, SQL scripting, replication, Always On Availability Groups, monitoring, alerting, and performance optimization.
• Hands-on experience with Azure environments including Azure Native and Azure AVS.
• Ability to develop and maintain PowerShell scripts for operational efficiency.
• Proven skills in proactive troubleshooting, root cause analysis, and resolution of complex technical issues.
• Experience managing application updates, releases, and deployments via structured change management.
• Capability to monitor performance and recommend improvements for reliability and resilience.
• Strong analytical, problem-solving, decision-making, and communication skills.
• Excellent customer focus, ownership, and attention to detail.

• Support finance, business intake, CRM, time capture, and other critical business applications.
• Analyze system and application issues, assess risks, identify enhancement opportunities, and recommend solutions.
• Manage and monitor the support queue to ensure high service quality and customer satisfaction.
• Drive application infrastructure changes and process improvements within the team and IT department.
• Collaborate with vendors and stakeholders during service reviews to improve resilience and reduce risks.
• Identify, assess, and remediate application and server security vulnerabilities.
• Recommend and implement service reliability, performance, and resilience improvements.
• Monitor application, database, Microsoft SQL Server, and SQL replication environments, proactively resolving issues and optimizing performance.
• Develop SQL jobs and PowerShell scripts to automate processes and enhance efficiency.
• Troubleshoot and maintain application and SQL infrastructure across Azure AVS, Azure-native, and SaaS/cloud platforms.
• Produce technical documentation, communicate system changes, and participate in Change Advisory Board (CAB) and Release Management activities.
• Coordinate installation of Windows and application patches, updates, and releases during maintenance cycles.
• Package, configure, test, and deploy software updates according to security and compliance requirements.
• Partner with Infrastructure & Operations teams (End-User Computing, Systems, Networks, Information Security) for seamless service delivery.
• Work closely with customer-facing teams and stakeholders to support business-critical applications and services.
• Collaborate with Global Service Desk, regional support teams, and global IT to resolve issues and drive operational excellence.

Nice to have:

• Experience with Power Platform and Dynamics 365.
• Knowledge of SaaS applications, HTML/CSS, and web technologies.
• Background in data analysis and reporting.
• Understanding of Site Reliability Engineering (SRE) principles and best practices.
• Experience supporting CRM or legal industry applications in a global organization.