Lead ServiceNow Business Analyst
Tech Stack / Keywords
Firma i stanowisko
EPAM is a global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product, and platform engineering, EPAM empowers clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
Wymagania
- 7+ years of Business Analysis experience with at least 3 years in ServiceNow Business Analysis
- Expertise in ITSM and CSM; experience with IRM/GRC, TPRM, and Privacy preferred
- Proven leadership and mentoring of Business Analysis teams
- Experience in requirements management and establishing analysis standards
- Background supporting governance, operating model, service ownership, and capability development
- Experience across enterprise platforms through implementation, transition, stabilization, and continuous improvement
- Experience with greenfield ServiceNow implementations
- Preference for out-of-the-box solution design and platform standardization
- Experience working with external implementation partners
- Familiarity with enterprise-scale ServiceNow environments
- Ability to balance implementation with long-term platform ownership, operational support, governance, and continuous improvement
- English proficiency at B2 level or higher
Obowiązki
- Lead business analysis activities across multiple ServiceNow domains
- Define and establish business analysis standards, methodologies, and best practices
- Facilitate workshops with business and technology stakeholders
- Lead requirements gathering, management, prioritization, and documentation
- Provide leadership across ITSM, CSM, IRM/GRC, TPRM, Privacy and service management capabilities
- Support operating model design, governance processes, and service ownership frameworks
- Drive operational readiness and business adoption
- Act as primary liaison between business teams, platform teams, and implementation partners
- Drive process harmonization and challenge requirements deviating from standard ServiceNow capability
- Support the Platform Owner with backlog governance, roadmap planning, benefits realization, and adoption
- Ensure traceability from business objectives through testing, operational readiness, and post-deployment improvement
- Mentor Business Analysts and support capability development
Benefity
- Opportunity to work within a hybrid mode and remotely within Poland
- Chance to work abroad for up to 60 days annually
- Business-driven relocation opportunities
- Career development programs
- Thought leadership, mentoring, soft skills, and well-being programs
- Certification opportunities (Anthropic, Gemini, GCP, Azure, AWS)
- English language classes
- Stable pay
- Participation in the Employee Stock Purchase Plan with a 15% discount
- Benefits package including health insurance, multisport, and shopping vouchers
- Referral bonuses up to $2,000
- Office amenities including entertainment and relaxation zones, table tennis, football, free snacks, and coffee
- Corporate, social, and well-being events
Inne informacje
Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez EPAM Systems (Poland) sp. z o.o. z siedzibą w: Fabryczna 1A, 31-553 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu zgodnie Polityką Prywatności dostępną na stronie: https://www.epam.com/applicant-privacy-notice
EPAM Systems
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