Service Desk Specialist

Alsinova, a subsidiary of the Astek Group, offers comprehensive CRO services with innovative and personalized solutions in various life science sectors including pharmaceuticals, biotechnology, medical devices, cosmetics, food, veterinary, and healthcare establishments.

The Astek Group is a global technology engineering and consulting company supporting international clients in product deployment and digital transformation, with over 10,000 employees and a revenue of 730M€ in 2025.

• Minimum one year of experience in IT support, Service Desk, or Help Desk.
• Ability to diagnose and solve problems related to IT infrastructure, hardware, and software.
• Good organization and prioritization skills for managing requests.
• Proactive problem-solving approach and user-oriented mindset.
• Effective communication skills and building positive client relationships.
• Knowledge of basic IT service management processes compliant with ITIL.
• Ability to work under pressure and respond quickly to urgent situations.
• Willingness to support processes outside standard working hours.

Nice to have:

• Experience in Identity and Access Management (IAM).
• Experience supporting business or financial applications.
• Familiarity with tools used in onboarding, offboarding, and access management processes.

• Registering, handling, and monitoring user requests related to hardware, software, and IT infrastructure.
• Diagnosing incidents, solving problems, and escalating complex issues to specialized support teams.
• Acting as the first point of contact and managing communication and escalations with users.
• Monitoring IT applications and infrastructure, responding to anomalies.
• Installing, configuring, and maintaining workstations, laptops, mobile phones, and other IT devices.
• Managing the lifecycle of hardware and software, including purchasing, recordkeeping, and inventory.
• Supporting employee onboarding and offboarding processes.
• Managing user access and identity in IT systems.
• Supervising End of Day, End of Month, and End of Year processes in financial applications.
• Collaborating with IT teams and external vendors to maintain and support financial applications.

The administrator of personal data is ASTEK Polska sp. z o.o. located in Warszawa, Al. Jana Pawła II 22. Candidates have rights to access, rectify, delete, or limit data processing, as well as to withdraw consent and lodge complaints. Data processing serves recruitment purposes. Providing mandatory data is obligatory as per labor law; refusal may affect recruitment eligibility. Detailed policies and whistleblower procedure are provided with contact information for withdrawing consents and privacy details.