Agile Project Lead (Project Manager)

Our client operates long-term self-organizing teams for clients in the Gulf, Europe, and the US. The teams interact directly with clients, run their own Scrum, and have technical leadership by Tech Leads. The client owns the product, and the service is ongoing rather than project-based. The company has a flat structure since 2004 without a corporate HR department.

• At least 1-2 years' experience working directly with clients in software delivery at an agency, consultancy, or product studio.
• Experience with uncomfortable client conversations, maintaining professional relationships.
• Proven ability to change team workflows beyond running ceremonies, with measurable improvements.
• Proactive responsibility-taking and preference to act before receiving briefs.
• Ability to give and receive honest feedback.
• Fluent working-level English and Polish for team communication.
• Availability to work from the Gliwice office once weekly and openness to occasional business trips.
• Experience with Jira, Agile, Scrum.

Nice to have:

• Knowledge of service design.
• Experience with AI tools.
• Familiarity with GitHub.
• Team leadership skills.
• Facilitation experience.

• Build and protect a culture of openness, direct feedback, and ownership within self-organizing teams.
• Run multiple client engagements concurrently, ensuring each client feels prioritized.
• Act as the main contact for the team and client when internal resolution is not possible.
• Align mixed teams, including Boldare and client's vendors, on priorities and communication.
• Conduct health checks, retrospectives with clients, and 1:1 meetings with team members.
• Document agreements and notice when clients require additional support, escalating appropriately.
• Manage day-to-day operations of engagements, including renewals and settlements.
• Monitor client and team responsiveness to prevent delays or unresolved issues.
• Work Slack-first and asynchronously across time zones.
• Facilitate decisions balancing speed and reversibility.