IT Support Agent (with Spanish)

Capgemini is a global business transformation partner with expertise in AI, cloud, and data. The company has over 410,000 team members in more than 50 countries and reported 2025 revenues of €22.5 billion.

• Very good command of Spanish and English.
• Basic understanding of IT concepts including Windows OS, Microsoft products, internet, and hardware devices, or a technical mindset.
• Motivation to start a career in IT and willingness to learn.
• Positive, can-do attitude and strong problem-solving approach.
• Ability to communicate clearly with users and collaborate effectively with a team.

• Handle incoming user requests in Spanish about login issues, application access problems, and basic IT incidents.
• Provide troubleshooting support via phone, chat, and e-mail using established procedures and diagnostic tools.
• Guide end users through problem-solving steps to restore system or application functionality.
• Escalate complex issues to specialized teams and cooperate for efficient case resolution.
• Document all interactions, issues, and actions in the ticketing system.
• Use internal knowledge base and tools provided during onboarding.
• Continuously expand IT knowledge through diverse training programs and learning paths.