Junior / Mid IT Systems & Infrastructure Administrator

Directio is a global IT services company operating from offices in Poland, the Philippines, Mexico, and the USA. They consult, code, test, deploy, and manage mainly cloud-based and mobile applications for FMCG, retail, automotive, and SaaS clients, accelerating their digital transformation.

• Professional experience in IT systems administration, infrastructure, IT operations, or technical support
• Hands-on experience with Linux system administration
• Experience administering and troubleshooting servers, networks, and IT infrastructure
• Experience monitoring and maintaining production or business-critical systems and services
• Good understanding of networking and troubleshooting infrastructure and connectivity issues
• Experience in IT support and comfortable working directly with end users
• Knowledge of backup and recovery processes, system updates, patching, and infrastructure maintenance
• Knowledge of IT security best practices including access management and system hardening
• Ability to independently troubleshoot technical issues and take ownership through resolution
• Comfortable creating and maintaining clear technical documentation
• Good communication skills for working with technical and non-technical users
• Ability to independently prioritize tasks and take ownership of the IT environment
• Good command of English

• Administer and maintain the company’s IT systems, servers, infrastructure, and network environment
• Manage Linux-based systems and services, ensuring stability, availability, and performance
• Monitor infrastructure, applications, and services, identifying issues and responding to incidents
• Troubleshoot technical issues related to systems, servers, networks, applications, and user environments
• Provide IT and technical support to users including hardware, software, access, and system issues
• Support implementation, configuration, maintenance, and development of internal IT services and applications
• Manage backup and recovery processes, system updates, patching, and infrastructure maintenance
• Support server and network administration, including troubleshooting infrastructure and connectivity issues
• Contribute to infrastructure and system security including access management, system hardening, updates, and monitoring
• Create and maintain technical documentation including configurations, procedures, incidents, and solutions
• Independently troubleshoot technical issues and cooperate with external vendors and partners
• Support business-critical IT services to ensure continuous availability