IT Service Desk with German

ITELENCE is a rapidly growing company supporting its international clients in their business and digital transformation.

• German language proficiency minimum B2+
• English language proficiency minimum B2+
• Experience in IT Service Desk (1st/2nd line)
• Knowledge of Windows, M365, AD / Entra ID
• Ability to work with ticketing systems (e.g., ServiceNow)
• Good communication and user approach

Nice to have:

• Experience in transition
• Creating SOP/documentation
• KPI/reporting/dashboards

• Support users (DE/EN) in the IT environment
• Handle tickets in ServiceNow (triage, escalation)
• Manage accounts in AD / Entra ID (creation, changes, locks)
• Reset passwords, manage MFA, and login support
• Basic support for applications and systems such as M365, SAP, and browsers
• Diagnose PC/laptop issues (performance, hardware, peripherals)
• Support for Teams, Exchange Online, and Teams telephony
• Install basic software and configure devices
• Support printers, network, and mobile devices (iOS)
• Initial analysis and escalation of security incidents