UX Researcher with German

Andersen is a global software development company with over 18 years of experience supporting businesses worldwide in their digital transformation. Headquartered in Poland, it operates development centers across multiple countries and offers end-to-end IT services including custom software development, API integration, system architecture, legacy modernization, and long-term support. The company employs over 3,700 experts in 16+ global locations and has delivered over 1,000 projects across various industries such as Healthcare, FinTech, Logistics, Automotive, Manufacturing, E-commerce, Multimedia & Entertainment.

• Experience in UX Research for 2+ years.
• Experience in Human-Computer Interaction (HCI), Design, or related fields.
• Bachelor's or Master's degree in Human-Computer Interaction (HCI) or Design.
• Certifications in UX Research, UX Design, Design Thinking, or Usability Testing (e.g., Nielsen Norman Group UX Certification, UX Research Academy).
• Training in qualitative and quantitative research methodologies.
• Level of English – from Upper-Intermediate and above.
• Level of German – from Upper-Intermediate+ and above.

• Preparing user research reports summarizing key insights, pain points, and opportunities.
• Analyzing surveys and findings, including response trends and statistical insights.
• Creating user personas that define archetypical users and their needs.
• Preparing user journey maps detailing end-to-end user interactions and friction points.
• Developing service blueprints outlining touchpoints between users, frontstage, and backstage processes.
• Preparing usability testing reports with performance metrics, identified issues, and improvement recommendations.
• Developing research-backed design recommendations to support product development.