Senior Product Manager

Tooploox is involved in innovative AI and autonomous agent projects, including customer service transformation in the banking sector. The company works with international teams and develops AI-powered solutions for customer support and automation of business processes.

• Hands-on experience delivering AI/ML-driven projects specifically for customer support or automation of business/back-office processes.
• At least 5 years in leading digital and AI products.
• Strong sense of ownership, analytical skills, and deep product-oriented thinking to make decisions based on qualitative and quantitative data.
• Solid background working in a technical environment with cross-functional and remote, preferably international teams.
• Practical experience with continuous discovery approaches, including various validation techniques and project budget execution.
• Proven ability to work at detail level: process mapping, requirements documentation, acceptance criteria, and UAT.
• Excellent communication skills in English and Polish with the ability to interact with management stakeholders.

Nice to have:

• Direct experience working within banking, fintech, or other highly regulated/formal settings.
• Willingness to be open to business trips.
• Flexibility to work with different time zones and irregular hours depending on product development phases.

• Manage the end-to-end product vision and execution for AI-powered solutions, agents, and automated workflows designed specifically for customer support teams in a banking environment.
• Own the translation from high-level solution design decisions into a clear, structured, and buildable backlog for the engineering team.
• Review scope and technical estimates on behalf of the delivery team to ensure project roadmaps are realistic.
• Map business processes, document clear requirements, and define acceptance criteria and UAT scenarios to ensure high-quality delivery.
• Develop trustful relationships with stakeholders and ensure smooth cross-team communication.
• Identify and prioritize business opportunities and advise clients on possible directions.
• Validate ideas through experimentation to make fast, informed, de-risked decisions using continuous discovery approaches.
• Lead a cross-functional team of experts in their field, from AI engineers to experienced designers.
• Monitor productization of AI solutions from feasibility study through PoC to release and scale-up.
• Stay current with the rapidly evolving field of AI, LLMs, and autonomous agent frameworks.