Application Support / Application Management Specialist

Makeitright Sp. z o.o. is recruiting for a team responsible for Application Management Services supporting business applications used by the client.

• Minimum 2–3 years of experience in Application Support, Application Management, Production Support, or similar role
• Experience maintaining and supporting business applications
• Practical experience in incident analysis and resolution
• Good general technical knowledge
• Experience in installation, configuration, updating, or deploying applications
• Knowledge of Incident / Problem / Change Management processes
• Basic knowledge of ITIL; knowledge of COBIT is an advantage
• Experience working in production environments
• Good command of English language (minimum B2)
• Communication skills and ability to collaborate with technical and business teams

Nice to have:

• Experience supporting applications in financial, leasing, banking, or insurance sectors
• Experience working with high availability applications
• Knowledge of application monitoring and ticketing tools
• Experience working with external vendors
• Knowledge of SQL, API, or integration technologies

• Ensure stable and proper operation of business applications
• Handle and analyze tickets at 2nd / 3rd line support level
• Diagnose problems and independently resolve incidents
• Collaborate with Service Desk, infrastructure, development teams, and external vendors
• Coordinate escalations and monitor problem resolution process
• Participate in Root Cause Analysis (RCA) and preventive activities
• Perform installations, updates, and configuration changes
• Participate in preparation and execution of deployments to test, pre-production, and production environments
• Monitor application health and performance
• Identify potential operational risks and problems
• Maintain technical documentation and knowledge base
• Collaborate with business units for ongoing application support
• Work according to ITIL processes and best practices