Junior IT HelpDesk and Travel Coordinator

Xebia is a global AI-first, digital transformation, and engineering partner with over 25 years of experience and a team of 5,000 professionals across 16 countries. In the CEE region, nearly 1,000 experts deliver modern applications, data platforms, and AI solutions for clients such as McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, AllSaints, Volotea, Schmitz Cargobull, Allegro, and InPost. They work with technologies including AWS, Azure, GCP, Databricks, and Snowflake.

• Previous experience in IT technical support, office administration, business travel coordination, or a similar role
• Basic knowledge of computer hardware, peripherals, and network infrastructure
• Ability to diagnose and resolve basic technical issues independently
• Practical experience with video conferencing tools and conference room equipment
• Very good organizational skills and ability to manage multiple tasks simultaneously
• Accuracy and attention to detail when working with documents, invoices, and expense reports
• Ability to respond effectively to urgent and unexpected situations
• Good communication skills, independence, and a proactive approach
• Good knowledge of Microsoft Office
• Good command of English for communication with international vendors and coordination of international business travel
• Willingness to work onsite
• Familiarity with travel booking systems, IT ticketing tools, or business expense management systems is a plus

• Provide first-line technical support to local users, including troubleshooting hardware, peripherals, and basic network-related issues
• Ensure proper operation of conference rooms and video conferencing equipment
• Diagnose and resolve basic technical issues with computers, peripherals, and meeting room equipment
• Support the implementation of new technical solutions in the office
• Maintain and organize inventory of small IT equipment such as mice, headsets, and other peripherals
• Coordinate purchases of small IT equipment and office-related technical supplies
• Perform minor hardware and service repairs
• Monitor proper operation of IT equipment and local network infrastructure
• Organize domestic and international business travel, including bookings and related arrangements
• Verify accuracy of business travel expenses and supporting documentation
• Ensure proper flow, completeness, and organization of documents related to travel and office administration
• Respond to urgent and unexpected technical or administrative requests
• Cooperate with internal teams and external vendors in English