German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier international staffing firm specializing in high-level talent acquisition for the global BPO and customer support services sectors.

• Native or fluent German (spoken and written) is mandatory.
• Valid EU passport is mandatory.
• Prior experience in B2B customer support services or client relations.
• Strong communication skills with a professional, consultative demeanor.
• Ability to relocate to Sofia for this position.
• Technologically proficient with a high aptitude for learning new software platforms.

• Provide high-level B2B consultative support to German-speaking corporate clients.
• Resolve complex inquiries, ensuring industry-standard satisfaction.
• Maintain professional relationships with stakeholders to drive long-term business growth.
• Utilize advanced CRM tools to log, track, and manage client interactions efficiently.
• Collaborate with cross-functional teams to streamline service delivery processes.
• Identify opportunities for service improvement to enhance the overall customer experience.
• Stay updated on product knowledge to provide accurate and relevant solutions in German.

• Valid EU passport (mandatory).
• Ability to relocate to Sofia is required.