French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier international staffing firm specializing in sourcing top-tier professionals for prestigious jobs in Bulgaria, connecting elite global talent with industry-leading corporations across Europe.

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory for relocation).
• Strong passion for consumer electronics and smart home technology.
• Excellent communication skills and customer-centric mindset.
• Ability to relocate to Sofia for this position.
• Technologically savvy with willingness to learn complex product ecosystems.

• Deliver expert technical support for iRobot products to French-speaking customers via phone, email, and chat.
• Troubleshoot complex issues related to autonomous cleaning devices and smart home connectivity.
• Maintain high levels of customer satisfaction by providing clear, professional, and efficient resolutions.
• Stay updated on the latest consumer electronics technology in robotics and home automation.
• Document customer interactions and technical cases accurately within the CRM system.
• Collaborate with cross-functional teams to escalate persistent technical challenges.
• Represent the iRobot brand with the highest standard of excellence in every interaction

Valid EU passport required. Must be able to relocate to Sofia, Bulgaria.