Technical Support Specialist with French m/f/d

PPG Global Business Services in Wrocław provides high-quality support to PPG teams and customers across Europe, focusing on continuous improvement, collaboration, and excellent customer and employee experience.

• Secondary education or higher.
• At least 2 years of relevant experience in customer service.
• Fluency in English and French.
• Experience handling complex or escalated customer cases.
• Experience supporting or coaching others is a strong advantage.
• Customer-centric and solution-oriented mindset.
• Strong communication and problem-solving skills.
• Proactive, organized, and detail-oriented.
• Strong collaboration skills and a natural team player.
• Familiarity with MS Office (CRM/Ticketing tools is a plus).

Nice to have:

• Familiarity with CRM/Ticketing tools.
• Experience with SAP and ServiceNow (technologies used).

• Handle complex and escalated customer inquiries across digital channels (email, phone, chat, messaging platforms, social media).
• Deliver professional, accurate, and customer-focused support to ensure a high-quality service experience.
• Act as a subject-matter expert for digital tools (CRM, ticketing systems, chat platforms).
• Support the optimization of digital service workflows and channels.
• Maintain and enhance knowledge bases, FAQs, and self-service content.
• Coach and mentor junior team members, supporting their onboarding and development.
• Share best practices and contribute to quality monitoring initiatives.
• Identify recurring issues, propose process improvements, and provide customer insights.
• Collaborate with Customer Service Managers, Digital Teams, IT, and Product Teams on new tools and process implementations.
• Serve as a link between frontline operations and management, promoting PPG Way values.

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