Quality Consultant (with Italian)

Capgemini is a global business transformation partner specializing in AI-driven technology and intelligent operations. They have over 410,000 team members worldwide and reported revenues of €22.5 billion in 2025. The company offers diverse projects and a focus on sustainable and inclusive growth.

• Minimum 2 years of experience in Customer Service, Quality, or a similar role within an international environment.
• Fluent Italian (minimum C1) and English (minimum B2) with strong written and verbal communication skills.
• Strong communication and customer service skills.
• Strong problem-solving skills and ability to work independently and make informed decisions.
• Good technical troubleshooting skills and practical knowledge of MS Office (Excel).
• Good organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Positive, proactive attitude focused on continuous improvement and delivering high-quality results.

• Monitor customer interactions across various channels, including phone, email, and chat.
• Evaluate compliance with client requirements, quality standards, best practices, and operational procedures.
• Complete quality assessments and maintain accurate evaluation documentation.
• Provide constructive feedback and development support.
• Identify incidents, recurring issues, trends, and process gaps through quality analysis.
• Resolve customer inquiries across digital channels, ensuring timely and effective solutions.
• Support continuous improvement initiatives and contribute to process optimization projects.

Only candidates fluent in Italian (C1) and English (B2) are considered. The role requires strong communication skills and the ability to work independently in an international environment.