Application Support Specialist (1st line)

The hiring organisation is a well-established company within the retail industry, known for its robust operations and commitment to integrating advanced technology to improve business processes. It operates in the Technology & Telecoms sector with a focus on ERP systems.

• At least 2 years of experience in Application Support, IT Support, Service Desk or Customer Service.
• Basic knowledge of an ERP system, such as Microsoft Dynamics 365 or SAP.
• An analytical approach to troubleshooting and the ability to find solutions independently.
• Strong communication and organisational skills.
• English skills sufficient to communicate confidently with business users.
• An interest in developing your expertise in business applications, ERP systems and business processes.

• Handling user requests and incidents related to ERP systems and other business applications.
• Investigating and resolving common application issues.
• Logging, updating and monitoring tickets.
• Escalating complex issues to 2nd and 3rd Line Support teams.
• Supporting users in their daily work with business systems.
• Checking that applications and related business processes work as expected.
• Working with business users and IT teams in an international environment.