Interim IT Support Specialist

emagine Polska is recruiting an Interim IT Support Specialist for a client in the food industry located in Aarhus, Denmark, for a temporary project starting on 2026-10-01 and ending on 2026-12-31.

• Experience providing user and endpoint support in Windows environments.
• Knowledge of and hands-on experience with Active Directory, including user accounts, groups, and Group Policy Objects (GPOs).
• Experience with Microsoft 365 administration and support, including Exchange Online, Teams, and OneDrive.
• Experience using ITSM processes and tools for incident and change management.
• Basic knowledge of networking, security, and patch management.
• Strong Danish and English communication skills, both written and spoken.

Nice to have:

• Certifications such as Microsoft 365 Fundamentals or relevant Windows/Active Directory certifications.
• Experience automating routine tasks and scripting, for example with PowerShell.
• Previous interim or project-based roles in complex organizations.
• Knowledge of cloud identity, hybrid Active Directory environments, and advanced Microsoft 365 administration tools.

• Provide Level 1–2 technical support to end users via phone, email, and remote sessions, including troubleshooting Windows-based workstations.
• Administer and maintain user accounts and access rights through Active Directory (AD), including creating, modifying, and deactivating accounts.
• Support Microsoft 365 (O365) services, including Exchange Online, Teams, and OneDrive, as well as client configuration and access/permission management.
• Manage and prioritize incidents and service requests using ITSM tools, ensuring proper follow-up and documentation.
• Install, configure, and update hardware and software in accordance with organizational standards.
• Perform routine maintenance, patch management, and antivirus checks.
• Document configurations, standard operating procedures, and known fixes.
• Communicate with non-technical users and contribute to user training and adoption of best practices.
• Provide technical support for onboarding and offboarding processes for employees.

Reporting Line and Organizational Context:

• Report to the IT Support Team Lead in Denmark.
• Collaborate closely with the operations team to ensure service continuity.
• Ensure documented work is handed over effectively to permanent staff.

Team Structure and Collaboration:

• Part of a cross-functional IT team.
• Collaborate regularly with network, security, and application specialists, local super users, Service Desk, and external vendors.

Deliverables and Success Criteria:

• Fast and well-documented incident resolution.
• Up-to-date documentation of AD accounts, GPOs, and standard configurations.
• Secure, tested, and documented Microsoft 365 configurations and user guides.
• Reduction and clearance of ITSM backlog.
• Smooth onboarding and offboarding processes with access management and logging.

The position is interim from 2026-10-01 to 2026-12-31, located approximately 80% onsite in Aarhus, Denmark. The role focuses on stable IT operations during a period of change and handover to permanent staff. emagine is the data controller as per GDPR, with data processing limited to recruitment purposes.