Hungarian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier international recruitment and BPO firm specializing in connecting top-tier talent to leading organizations in Europe, with a focus on professional integration in Bulgaria.

• Native or fluent Hungarian language skills (spoken and written) are mandatory.
• Previous professional experience in Customer Support Services is highly desirable.
• Strong proficiency in English for multinational office collaboration.
• Valid EU passport or legal right to work in Bulgaria.
• Exceptional problem-solving skills with a customer-centric mindset.
• Willingness to relocate to Sofia for an on-site position.

• Provide technical and functional support to customers via phone, email, and live chat.
• Resolve customer inquiries accurately and empathetically in the Customer Support Services sector.
• Maintain brand communication standards in Hungarian representing premium clients.
• Document and track customer interactions using an internal CRM system.
• Collaborate with international teams to optimize workflows.
• Achieve key performance indicators and quality benchmarks.
• Escalate complex issues to appropriate internal departments for resolution.