Application Support Specialist

Makeitright Sp. z o.o. is recruiting for their Application Management Services team focused on supporting business applications in a large, formalized IT environment, particularly valuing experience in the banking or financial sector and knowledge of DEF 3000 and Asseco systems.

• Minimum 2–3 years of experience in Application Support, Application Management, Production Support, or similar roles.
• Experience working on the 2nd line support.
• Experience maintaining business applications in a large organization.
• Practical knowledge of ITIL processes, especially Incident, Problem, and Change Management.
• Experience working with production environments.
• Good knowledge of SQL.
• Skills in application problem analysis and diagnostics.
• Experience cooperating with technical teams, business teams, and suppliers.
• Good general technical knowledge.
• English language proficiency at minimum B2 level.
• Ability to work according to defined processes, procedures, and standards.

Nice to have:

• Experience with DEF 3000.
• Experience with Asseco solutions.
• Experience in banking or financial sectors.
• Experience in maintenance or support of data warehouses.
• Knowledge of API and system integrations.
• Experience with high availability applications.
• Familiarity with application monitoring and ticketing tools.

• Ensure stable operation of business applications.
• Handle and analyze incidents as part of 2nd line support.
• Diagnose and resolve application incidents and problems.
• Participate in Root Cause Analysis (RCA).
• Collaborate with technical teams, Service Desk, infrastructure, developers, and external vendors.
• Coordinate escalations and monitor problem resolution processes.
• Perform and support installations, updates, and configuration changes.
• Participate in deployments on test and production environments.
• Monitor application performance and identify potential issues.
• Use SQL for data analysis and diagnostics.
• Support and maintain applications related to data warehouses.
• Create and update documentation and knowledge bases.
• Cooperate with business teams for ongoing application support.
• Work following ITIL processes and best practices.

The position is offered on a B2B contract basis with hybrid work location in Warszawa. Candidates should not be typical Service Desk personnel or developers. Experience specific to large and formalized IT environments is required.