Process Quality & Improvement Manager / Process Quality & Improvement Managerka

Astek is a global engineering and IT consulting group founded in 1988 in France, specializing in supporting international clients in product and service development and digital transformation across various industrial and technological sectors. The group employs over 10,000 professionals involved in diverse technological and engineering projects and reported revenues of 730 million euros in 2025.

• Education or experience in finance or accounting, preferably in large organizations operating Shared Service Center or Business Process Outsourcing models.
• Experience designing or implementing Quality Assurance frameworks in multi-jurisdictional organizations.
• Strong analytical skills, including interpreting business needs into operational requirements.
• Experience implementing and monitoring KPIs and SLAs, preferably in a Financial Shared Services environment.
• Knowledge of the full project lifecycle from conception through system testing to implementation.
• Ability to supervise and motivate virtual teams and build relationships at all management levels.
• Proven experience implementing Quality Assurance initiatives.
• Capability to manage multiple projects simultaneously and integrate initiatives into lasting organizational benefits.
• Familiarity with reporting tools and frameworks such as SAP BW, SAC, Qlik, PowerBI, and Celonis.
• Understanding of process optimization and governance principles (SLA, KPI).
• Fluent English (C1) in spoken and written communication.
• Ability to build trust and shared accountability in cross-functional and cross-location collaboration.
• Anticipate business needs and deliver solutions supporting Finance Operations teams (Customer Focus).
• Curiosity and willingness to challenge the status quo and pragmatically implement digital innovations.
• Global mindset with adaptability to various cultures, time zones, and work styles in a matrix environment.
• Responsible and determined leadership managing initiatives in an organized, disciplined, and measurable manner.

• Actively support and participate in projects impacting the Finance Shared Service Center (FSC), including e-invoicing, company integrations, and process standardization initiatives.
• Conduct post-implementation reviews to confirm effective deployments.
• Identify, report, and manage business impact and project dependencies.
• Actively monitor project risks and proactively propose solutions.
• Organize and update Standard Operating Procedures (SOP) for FSC processes following process owners' standards.
• Prepare monthly KPI and SLA reports for performance reviews.
• Build strong interdepartmental relationships based on trust and understanding.
• Collaborate with Global Process Owners (GPO) on process improvement ideas and recommendations.
• Monitor FSC efficiency and balance workload among FSC teams.
• Identify and implement service/process improvements through innovation, automation, and standardization.
• Identify trends and deviations within the Quality Assurance monitoring system.
• Take ownership of change initiatives from needs identification through project implementation under internal governance and control.
• Gather requirements and lead process improvements using employee interviews, document analysis, workshops, surveys, and workflow analysis.
• Support delivering greater value, quality, control, and efficiency by eliminating unnecessary process complexity.
• Collaborate with FSC and GPO teams on updating training and onboarding materials supporting new initiatives.
• Foster a culture of continuous improvement in business processes and services.

The role is a 12-month replacement with a preferred immediate start and a maximum one-month notice period. Work mode is hybrid with frequent presence in the Warsaw office. The position requires fluent English communication (C1). The employer is the data administrator under GDPR and collects data for recruitment purposes. The recruitment process includes interviews with a recruiter, business manager, and client, with potential additional technical verification. Only selected candidates will be contacted.